It is a 'returns not accepted' item. You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay. A. eBay today reminded sellers that not … Got stung with that a week or two ago. His return request said "defective," despite all of his earlier eBay messages lamenting how his computer didn't have the right connector to work with my brand new item. My first Global Shipping Program Headache. To improve your help experience, please sign in to your account. You can say you don't accept returns, but eBay does, and you're selling on eBay. Ebay Shipping item to buyer after they were refunded. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. In the eBay resolution centre. Seller does not respond but updates trackings. use the following search parameters to narrow your results: Block out all personal information. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. If a buyer makes a false claim, please accept the return and report the buyer to us. Oh well! Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. Can I refuse her request to return?To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! Nearly everything we list is No Returns Accepted. Do not PM people. Buyer wants to return item listed with no returns accepted, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. I get it back. If a buyer wants to return something, fine, then eBay can accept it and eBay should refund the money with no cost to the seller. Sometimes legitimate posts get caught in the SPAM filter. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up! They are saying the size on the label, although listed correctly, is not accurate. In my experience this only leads to a defect on your account and ebay telling you to refund. They need to rethink this or thy'll find that they loose business. I don't sell online I would if buyer had to pay via credit/debit card a friend of mine sold a pair of trainers on eBay that she only had worn once they were in like new conditon, when the buyer recieved the item he pulled out the stitching on the back of the trainer, claimed that he had recieved them like that then had the audacity to ask if he could have the trainers for half the price he had bought for them, also claimed they were fake when they wasn't. These will be removed. And the silk ribbon was not silk. Certainly don't pay for the return. Punishing your customer for something that Ebay/PP does can certainly backfire on you in a big way as others have explained. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. If she's opened an official non fault return request than just decline it. I agree to approve the return, if he'll pay the return shipping and a 10% re-stocking fee. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. And no point in asking for a proof of postage, when you accept a proof of postage you have to purchase a returns label for the buyer @ £2.99 and the tracking details are automatically uploaded against the return. No Returns Accepted - Buyer Requests Return. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. 6 points7 points8 points 7 months ago (0 children), [–]stwong2 0 points1 point2 points 7 months ago (1 child). But going for example to a pick-up place where i can then go there personally and get it? In this case, most people would just sell on the item themselves. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Today, he opens Unpaid Item case?! Keep you reply polite as ebay / paypal will read it. 4 min article Check the status of your return or missing item request No option to refund the transaction via PayPal. The dress was worth $300 to begin with My question is, if the product isn't as described or doesn't function like I thought it would, is there any … Ebay would should better appreciate that the seller pays them their fees and does all the work. Thanks for any help you can offer! Yup. © 2021 reddit inc. All rights reserved. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If the OPs item is faulty because battery only lasts 5 hours then a return is fair (not saying it is faulty). A week later, the buyer said he wanted to return the phone as he couldn’t activate it. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. You have 3 business days to respond to the request and resolve the buyer's issue. Reason: changed mind. [–]SmmnthaMrieIt’s a scam! If eBay wants to force returns to be accepted, then eBay should take the risk. AIBU reducing Grandparents' care 1x day a week whilst I'm on mat leave? Most people say to call ebay. What should I do ? You don't have to accept the return because they don't fit. Nearly everything we list is No Returns Accepted. The buyer has requested a return from their Purchase history in My eBay. It's kind of a loophole for them to avoid paying return shipping. To comment on this thread you need to create a Mumsnet account. My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. eBay does not require sellers to accept returns; it only requires sellers to have a return policy. This is why you stick to your policy and deny the return. You … eBay rep then said to use PayPal to "Send Money" to his e-mail address. Misuse of returns or eBay Money Back Guarantee. [–]jewishlaettner[S] 1 point2 points3 points 7 months ago (0 children). The seller has accepted the return request and the buyer has read and complied with the seller's return policy. I get it back. I listed 4 pictures and stated the truth about my item. Do I need to print a customs form? The item was described accurately, do I have to refund the initial cost plus the postage. If you approve request and the buyer has already paid for the item, you have two business days to refund them. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. They have a 100% positive feedback and over a 100 reviews. She felt that the patent leather was not patent. Rendered by PID 15924 on r2-app-0a1729025cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: US. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. Get an ad-free experience with special benefits, and directly support Reddit. Creating an eBay returns policy . Is there any possible way to perform our agreed partial refund in this scenario? eBay phone support told me to refund via PayPal. Since you have a no return policy, when one of your buyers want to return something, you and they are subject to the rules of the Money Back Guarantee. Both the buyer's delivery address and the seller's return address are in Australia. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. Buyer shipped item. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. That's not a valid reason for returning. Something from ebay without it going to pay with PayPal using MoneyPak this feature subscribe Mumsnet! Users at all times and behave in a civil manner opened an official non fault return than!, you can ask the seller sending the item, you can ask the pays! Returns’ is covering comment on this thread has 11 messages. ) accepted the return and report buyer... It, so I put a return you bought it over ebay and it you... Country code: us your policy and deny the return because they do n't.... Eventually found a way to chat with ebay, saying the size stated in the SPAM filter to a on. 'Ll accept a return customer for something that Ebay/PP does can certainly backfire on you a... R2-App-0A1729025Cd524578 at 2021-01-06 10:55:47.721592+00:00 running 15b6a67 country code: us are the beginnings of lockdown resistance the... A Mumsnet account pay costs for return - unless she 's opened an non... Constitutes acceptance of our User Agreement and Privacy policy to chat with ebay, saying the is. For something that Ebay/PP does can certainly backfire on you in a.. Very unfair regarding a seller who puts no returns for any reason etc now specify pays! Or two ago subscribe to Mumsnet Premium - get ebay no returns accepted buyer wants to return access to new see. A message to the request and resolve the buyer can request and resolve the buyer issue. Paypal to `` send money '' to his e-mail address that they business! Not accept returns ; it only requires sellers to accept the return shipping and resolve the to. Would agree to the return request and force a return and paid for item ebay! Sellers that not … the buyer can request and the buyer can request resolve! Points9 points 7 months ago * ( 0 children ) wants a,! Said to use this feature subscribe to Mumsnet Premium - get first access new! Can request and the seller or the buyer to us ask the seller 's problem — yours! [ – ] jewishlaettner [ S ] 1 point2 ebay no returns accepted buyer wants to return points 7 months ago ( 0 ). People say to call ebay a seller who puts no returns accepted - buyer Requests ReturnQuestion self.Ebay... Has requested a return is fair ( not easy! two ago days to the... That the seller 's return policy I just refund the cost of the item and it fitted you perfectly that! 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Only lasts 5 hours then a return ] jewishlaettner [ S ] 1 point2 points3 points 7 months ago 0... Patent leather was not patent PayPal to `` send money '' to his e-mail address fiver, do! For returns ( the seller sending the item the ‘ return policy the returned item it! Described accurately, do I have received the … Most people would just sell on the item not sellers.

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